Contacts
Contacts

For clients

Client Guide

  • Procedure for Working with Us
  • Service Agreements
1.
Receiving a Client Request
Request for transportation
2.
Calculation and Agreement on Tariff Conditions
3.
Providing a Commercial Offer
4.
Agreement and Signing of the Transport Service Contract and Price Agreement Protocol
5.
Agreement of the Application with the Client no later than 10-20 days before the start of transportation
6.
Issuance of an Invoice Based on the Received Request
7.
Organization of Cargo Transportation Based on the Agreed Request
8.
Providing Information on the Addressing of Empty Wagons to the Loading Station
9.
Organization of Daily Dispatch Control
10.
Issuance of a Work Completion Certificate and Invoice According to the Contract Terms
11.
Signing of the Reconciliation Act by the 30th of the Month Following the Reporting Period
05 Standard Contract
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06 Standard Contract (USD)
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07 Standard Contract (RUB)
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08 Standard Contract in Chinese - TEU
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09 Standard Contract in Chinese - Terminal Services
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